Welcome to Swamijee.co.in! We value your trust and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy will guide you through the process of returning or exchanging your order.

1. Return Policy

1.1 Eligibility for Returns

You may request a return if:
✅ The product is unused, undamaged, and in its original packaging.
✅ The return request is made within 7 days of receiving the product.
✅ The product includes all original tags, accessories, and invoices.
✅ The item is eligible for return as per our policy.

1.2 Non-Returnable Items

Certain products are not eligible for return due to their nature. These include:
❌ Personalized or customized products (e.g., astrology reports, custom-made yantras, or special orders).
❌ Used, damaged, or altered items that are not in their original condition.
❌ Digital products such as e-books, PDFs, or downloadable astrology reports.
❌ Clearance sale items or products purchased under special discounts/offers.

1.3 Return Process

To return a product, follow these steps:

1️⃣ Initiate a Return Request

  • Email us at support@swamijee.co.in with your order number, product details, and reason for return.
  • Attach clear images of the product if it is damaged, defective, or incorrect.

2️⃣ Approval & Return Instructions

  • Our support team will verify your request and provide a return shipping address along with instructions.

3️⃣ Pack & Ship the Product

  • Ensure the product is securely packed with all original contents.
  • Ship it using a reliable courier service with a tracking number (return shipping costs must be borne by the customer unless the return is due to our mistake).

4️⃣ Inspection & Refund Processing

  • Once we receive the returned product, it will undergo quality inspection.
  • If the return is approved, we will initiate a refund or exchange as per your request.

📌 Note:

  • Returns due to customer dissatisfaction (change of mind, personal preference, etc.) may not be accepted unless the product is defective.
  • If an order is refused at delivery, return shipping costs will be deducted from the refund.

2. Refund Policy

2.1 Refund Eligibility

A refund will be provided under the following conditions:
✅ The returned item passes quality inspection.
✅ The product was defective, damaged, or incorrect when delivered.
✅ The order was canceled before shipping.

2.2 Refund Process & Timeline

Once your return is approved, the refund will be processed as follows:

🔹 For Online Payments (Credit/Debit Card, UPI, Net Banking, Wallets):

  • Refunds will be credited to your original payment method within 7-10 business days.

🔹 For Cash on Delivery (COD) Orders:

  • Refunds will be processed via bank transfer. Customers need to provide their bank account details for the refund.
  • Refunds for COD orders may take 7-14 business days to reflect in your account.

🔹 For International Orders:

  • Refunds will be issued in the same currency used for payment. Currency conversion charges (if any) will be borne by the customer.

📌 Note:

  • Shipping and handling fees are non-refundable unless the return is due to a damaged or incorrect product.
  • If a refund is delayed beyond 14 business days, customers can contact our support team for assistance.

3. Exchange Policy

We offer exchanges under the following conditions:
✅ The product is received damaged or defective.
✅ A wrong item was delivered.
✅ The customer wishes to exchange for a different size or variant (subject to availability).

Exchange Process:
1️⃣ Follow the same return process and specify that you prefer an exchange instead of a refund.
2️⃣ Once we receive and verify the returned item, we will dispatch the replacement product.
3️⃣ If the replacement is unavailable, a refund will be processed instead.

📌 Note: Exchange requests are subject to stock availability.

4. Order Cancellations

4.1 Cancellation Before Shipping

  • Orders can be canceled within 24 hours of placement (before dispatch).
  • If an order is canceled within this timeframe, a full refund will be issued.

4.2 Cancellation After Shipping

  • Once an order is shipped, it cannot be canceled. However, you can initiate a return request after receiving the product.
  • COD orders that are refused upon delivery may result in account restrictions for future purchases.

5. Frequently Asked Questions (FAQs)

Q1: How do I track my return or refund status?

You will receive an email update regarding the status of your return, refund, or exchange. You can also contact our support team for updates.

Q2: Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect product.

Q3: Can I return a product if I change my mind?

We currently do not accept returns due to a change of mind, unless otherwise specified in the product listing.

Q4: What if my refund is delayed?

Refunds are usually processed within 7-10 business days. If you haven’t received it within this timeframe, check with your bank or contact us.

6. Contact Us

For any return, refund, or exchange inquiries, please contact our customer support team:

📧 Email: support@swamijee.co.in
📞 Customer Support: +91 XXXXX XXXXX
📍 Address: [Your Business Address]

📌 Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Last Updated: [Month] [Year]